Privacy Policy

A legal disclaimer

At ExpressFlow Mobile Labs, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

Personal Identification Information: Name, email address, phone number, mailing address, and payment information when you book services, request information, or contact us.
Health Information: With your consent, we may collect medical and health-related information relevant to the services you request, such as blood test results or health history.
Non-Personal Identification Information: Information collected automatically through your interactions with our website, including IP addresses, browser type, device type, and usage statistics.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your service requests (e.g., mobile phlebotomy or lab tests).
To communicate with you about appointments, service updates, or important changes.
To respond to your inquiries and improve our customer service.
To send you promotional emails or offers related to our services (with your consent).
To maintain and improve the functionality of our website.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect your data. These measures include encryption, secure servers, and access controls. We ensure that your information is stored securely and is only accessible by authorized personnel.

4. Sharing Your Information

We will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share information with third-party companies that assist us in providing services, such as payment processors or lab partners. These third parties are bound by confidentiality agreements.
Legal Compliance: We may disclose your information when required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your user experience on our site.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Request that we delete or limit the use of your personal information (where applicable).

To exercise any of these rights, please contact us at privacy-policy@expressflowmobilelabs.com.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

ExpressFlow Mobile Labs

Phone: (828) 278-8188
Email: privacy-policy@expressflowmobilelabs.com
Website: www.expressflowmobilelabs.com